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    FAQ

    Need help navigating the site or having issues with ordering?

    • Call e-commerce customer service at 717-396-7100.

    How do I check the status of my order?

    • You will receive an acknowledgment of your order by email.
    • You can click on the Order Status button at the top of the website for order details and shipping information.
    • Call e-commerce customer service at 717-396-7100 with any questions or you may email ncollins@apexadv.com with questions.

    Can I make a return or an exchange?

    • Worn or washed clothing cannot be exchanged or returned. No custom ordered apparel or close-out items can be returned. Purchaser is responsible for freight both ways on a return or exchange.
    • Please return items to the address below, and include a copy of the packing slip noting your request for an exchange or refund.
      APEX ADVERTISING, INC.
      ATTN: RETURNS
      2959 OLD TREE DRIVE
      LANCASTER, PA 17603

    • ITEMS CANNOT BE RETURNED AFTER 60 DAYS